Delivery & Returns
If the product is available to be added to cart here at the Go-British website it will be delivered gift-wrapped by Go-British except for large items.
If you are redirected to another website to purchase the product their T&C and gift wrapping offers apply.
Royal Mail 2nd Class Signed For Service 2-3 days - £4.50 and FREE on orders of £50 and above.
Royal Mail 5-7 days - From £8.00
The price will be calculated at the checkout
Please note that customers outside EU may be charged import duties/taxes when shipment arrives in their country. The Customs and the clearance charges are collected by the courier or the local Post-Office. Shipping, duties and tax change accordingly to each country and products ordered, therefore we are unable to inform you exactly how much you will pay. By placing your order you agree to clear customs. If the shipment returns due to a refusal to pay these charges we will have to deduct all shipping charges including the return before processing the refund.
Orders placed on Friday after 2PM and during the weekend will be dispatched on Monday.
RETURNS FOR PRODUCTS PURCHASED DIRECTLY FROM GO-BRITISH - GENERAL TERMS & CONDITIONS
UK and NON-UK - Customers may return items bought directly from us for a full refund, store credit or exchange except for fragrances / grooming products and pierced earrings (due to hygiene conditions). Customers must request a RMA (Return Merchandise Authorization) via EMAIL providing the order number and the reason for returning the goods. If the order was placed at one of our partner stores (when you are redirected to make a purchase) you must contact them directly as this T&C will not apply.
Customers may request the RMA to return an item within 14 current days of receipt. The products should be returned to the address below within 7 current days for customers in the UK and within 15 days for customers abroad from the date of receiving the RMA number. We aim to process all refunds within 7 days, however it may take up to 14 days of the receipt of the goods.
It is your responsibility to pay the shipping costs for Returns. We cannot take responsibility for items lost without a proof of delivery until it reaches us. You can use a service of your choice but for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
IMPORTANT: Go-British will not accept returns outside of the above time frame other than for faulty products within the supplier's warranty, and will not accept returns without being previously contacted and an RMA issued, returns will not be accepted for items that have been worn or where the tags, authenticity cards, dust bags, cases and product information are not received or damaged. Preferable ship the products back to GB using it’s original packaging to ensure they are adequately protected in transit. Returns that have missing labels or part of the designer's packaging damaged or soiled will not be accepted and may be sent back to you.
Please send all items you wish to return from an order in the same shipment and do not forget to write your RMA number to ensure your return is processed as quickly as possible.
The address for returns will be provided when you receive the RMA.