Delivery & Returns | GO-BRITISH
Next-Day service by DHL - FREE when you spend £100 and above. Order by 1PM Monday - Thursday to receive the next day or add one more day.
1-3 Business Day Service - £5.00
Your order will be shipped by Royal Mail or another express courier.
We usually ship the order the same day when received before 1PM Monday - Friday
WE SHIP TO ALL COUNTRIES but international shipping is currently disabled from checkout. We can ship your order via Royal Mail or using DHL or FedEx'Express' service. Please email us the product you wish to buy and your address and we will quote for you. If you wish to go ahead we will send you a secure link to make a payment via PayPal. You do not need to have a PayPal account, you can use your debit/credit card to make the purchase. Please do not send your card details via email. Our email address is firstname.lastname@example.org
Please note that customers outside EU may be charged import duties/taxes when shipment arrives in their country. The Customs and the clearance charges are collected by the courier. Shipping, duties and tax change accordingly to each country and products ordered, therefore we are unable to inform you exactly how much you will pay. By placing your order you agree to clear customs. If the shipment returns due to a refusal to pay these charges we will have to deduct all shipping charges including the return before processing the refund.
Orders placed on Friday after 1PM and during the weekend will be dispatched on Monday.
RETURNS - FESTIVE PERIOD
Gifts purchased between 19th November 2018 and 20th December 2018 may be returned up to and including Monday 7th January 2018. Please make sure you request the RMA as soon as possible to have enough time to send the product back. We will not accept returns without prior authorisation.
RETURNS - GENERAL TERMS & CONDITIONS
UK and NON-UK - Customers may return items for a full refund, store credit or exchange except for fragrances / grooming products and pierced earrings (due to hygiene conditions) anytime and Customers must request a RMA (Return Merchandise Authorization) via email email@example.com giving the order number and the reason for returning the goods.
Customers may request the RMA to return an item within 14 current days of receipt. The products should be returned to the address below within 7 current days for customers in the UK and within 15 days for customers abroad from the date of receiving the RMA number. We aim to process all refunds within 7 days, however it may take up to 14 days of the receipt of the goods.
It is your responsibility to pay the shipping costs for Returns. We cannot take responsibility for items lost without a proof of delivery until it reaches us. You can use a service of your choice but for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
IMPORTANT: Go-British will not accept returns outside of the above time frame other than for faulty products within the supplier's warranty, and will not accept returns without being previously contacted and an RMA issued, returns will not be accepted for items that have been worn or where the tags, authenticity cards, dust bags, cases and product information are not received or damaged. Preferable ship the products back to GB using it’s original packaging to ensure they are adequately protected in transit. Returns that have missing labels or part of the designer's packaging damaged or soiled will not be accepted and may be sent back to you.
Please send all items you wish to return from an order in the same shipment and do not forget to write your RMA number to ensure your return is processed as quickly as possible.
Address for Returns:
Go-British, 20 Eastbourne Terrace, London W2 6LG, United Kingdom
Tel: +44 (0) 208 144 3378